Legal — Terms & Policies
This page sets out key legal terms for Zelvarionline operating in Australia, including consumer rights under the Australian Consumer Law (ACL), refund and cancellation policies, intellectual property, and privacy / data access procedures.
Last updated: 2026
Consumer rights & refunds (AUS)
Zelvarionline complies with the Australian Consumer Law. Services must be rendered with due care and skill and fit for the stated purpose. Where a consumer guarantee applies and a service is not delivered as promised, you may be entitled to a remedy (repair, replacement, refund or cancellation).
- Classes provided online or in-studio — refunds considered case-by-case.
- Faulty/different service: we will offer a remedy consistent with ACL.
- Non-refundable items (e.g., discounted passes) are clearly disclosed at purchase.
For consumer complaints, see section 6 to submit a request. You may also seek independent advice from your state consumer protection agency.
Refund examples
| Issue | Typical Remedy |
|---|---|
| Instructor ***-show | Full refund or reschedule |
| Technical failure (online) | Partial refund or replay access |
| Change of mind | See terms — may be store credit |
Service terms & safety
By participating you represent you are physically able to undertake yoga. Zelvarionline and its instructors are not medical professionals — seek medical advice for health concerns. You agree to follow instructor guidance and notify instructors of injuries or pregnancy.
- Personal items and valuables are your responsibility.
- Bookings: check class descriptions for prerequisites and experience level.
- We reserve the right to cancel classes for safety or insufficient bookings; refunds or credits will be provided.
Intellectual property & content use
All content on zelvarionline.online including text, images, logo and course materials is owned or licensed by Zelvarionline. You may view and download materials for personal, non-commercial use only. Unauthorized reproduction, distribution or commercial use is prohibited.
Privacy, data access & retention (AUS)
We handle personal information in accordance with our Privacy Policy and applicable Australian laws. You have rights to access and correct your personal data and may request deletion where lawful.
- Legal basis: performance of contract, consent, and legitimate interest for communications.
- Data retention: as required for bookkeeping, tax, and legal obligations (ABN/records) or as described in our Privacy Policy.
- To request access or correction, use the form below or email Zelvarionline@outlook.com.
Legal requests & complaints
Use the form to lodge a privacy access request, complaint or copyright notice. We aim to respond within 14 business days. For urgent ACL issues, you may contact your state consumer affairs office or the ACCC.
Dispute resolution & governing law
We aim to resolve disputes promptly. If a dispute cannot be resolved informally, it will be subject to the laws of Australia and to the exclusive jurisdiction of Australian courts.
Business information
Company: Zelvarionline
Address: 12 Harrington Street, Surry Hills NSW 2010
Phone: +61 4 73 829 510